Dream Plus Parivar India Private Limited (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of customers, visitors, distributors, and other users of our website and online services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, purchase our products, or use our services.
## SECTION 1 – INFORMATION WE COLLECT
When you visit our website, register an account, place an order, or purchase our products, we may collect information such as:
- **Personal Information:** Name, mobile number, email address, billing address, shipping address, and account details.
- **Order Information:** Products purchased, order history, invoices, delivery details, returns, and refunds.
- **Payment Information:** Payment status, transaction reference, and payment method. Payment card or other sensitive payment details may be processed by our payment service providers.
- **Technical Information:** IP address, browser type, device information, operating system, and website usage information.
- **Communication Information:** Information you provide when contacting customer support, submitting feedback, or making a complaint.
We collect only the information reasonably necessary to operate our business, process orders, provide customer support, and improve our services.
## SECTION 2 – HOW WE USE YOUR INFORMATION
We may use your information to:
- Create and manage customer accounts.
- Process orders and payments.
- Arrange product packaging, shipping, and delivery.
- Provide order confirmations and transaction updates.
- Handle returns, refunds, complaints, and customer support.
- Communicate important information about our products and services.
- Send promotional offers, product announcements, and marketing messages where permitted by law and applicable consent requirements.
- Detect and prevent fraud, unauthorized transactions, and misuse of our services.
- Maintain business records and comply with legal and regulatory obligations.
- Improve our website, products, and customer experience.
## SECTION 3 – CONSENT
By providing personal information to register an account, place an order, request delivery, or contact us, you acknowledge that your information may be processed for the relevant purpose, subject to applicable law.
Where consent is required, including for certain marketing communications or optional data collection, we will request your consent separately.
**Withdrawal of Consent:** You may withdraw consent for processing based on consent, or opt out of promotional communications, subject to applicable legal requirements and any lawful grounds for continued processing.
To submit a privacy request, contact us at:
**Email:** support@dreamindiaplus.com
Withdrawing consent may affect our ability to provide certain services where the relevant information is necessary.
## SECTION 4 – DISCLOSURE OF INFORMATION
We do not sell your personal information to third parties for their own independent marketing purposes.
We may share information with service providers when reasonably necessary to operate our business, including:
- Payment gateways and payment processing providers.
- Courier, logistics, and delivery partners.
- Website hosting, technical support, and IT service providers.
- Customer support and communication service providers.
- Professional advisers, auditors, and legal representatives.
- Government authorities, regulators, or law enforcement agencies where required or permitted by law.
We may also disclose information to protect our legal rights, investigate suspected fraud, enforce our terms, or protect the safety and security of our customers and business.
## SECTION 5 – PAYMENT SECURITY
Payments made through our website may be processed by third-party payment gateways.
We do not intentionally store full payment card details on our own systems unless specifically required and handled in accordance with applicable security and compliance requirements.
Payment information is handled according to the payment provider’s applicable security procedures and privacy policy. The payment provider may process information necessary to authorize and complete your transaction.
Please review the relevant payment provider’s privacy policy for further details about its handling of payment information.
## SECTION 6 – THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services for payment processing, delivery, website hosting, analytics, communications, and other business functions.
These providers may process your information to perform their services in accordance with their applicable terms, privacy policies, and legal obligations.
Our website may also contain links to third-party websites or applications. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
## SECTION 7 – COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Maintain login sessions and shopping cart functionality.
- Remember preferences.
- Improve website performance and usability.
- Understand website traffic and usage, where applicable.
- Support security and fraud prevention.
You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Where required by law, we will seek consent before using non-essential cookies or similar technologies.
## SECTION 8 – DATA SECURITY AND RETENTION
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, resolve disputes, maintain required business records, and comply with applicable legal obligations. Information may be deleted, anonymized, or securely disposed of when no longer required, subject to applicable law.
## SECTION 9 – YOUR PRIVACY RIGHTS
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request information about how your data is processed or exercise applicable rights relating to consent.
To make a request, contact us at support@dreamindiaplus.com. We may need to verify your identity before processing your request.
We will respond to valid requests in accordance with applicable legal requirements. Certain information may need to be retained where required by law or necessary to resolve a dispute or protect legal rights.
## SECTION 10 – CHILDREN'S PRIVACY
Our website and online purchasing services are intended for individuals legally able to use them under applicable law.
We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required but has not been obtained. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
## SECTION 11 – MARKETING COMMUNICATIONS
We may send transactional messages, such as order confirmations, payment updates, delivery notifications, and important service announcements.
Promotional communications will be sent where permitted by applicable law and, where required, with your consent. You may opt out of promotional emails using the unsubscribe option or contact us at support@dreamindiaplus.com.
Opting out of promotional communications will not necessarily stop essential service or transaction-related messages.
## SECTION 12 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy to reflect changes in our business, website, services, technology, or legal requirements.
The updated policy will be published on our website with its revised effective date. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically.
## SECTION 13 – CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
**Company Name:** Dream Plus Parivar India Private Limited
**Email:** support@dreamindiaplus.com
**Website:** Your official company website
**Registered Office:** Your company's registered office address
We will review privacy-related enquiries and respond in accordance with applicable law.